Shipping Policy

Shipping Policy

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PROCESSING TIMES
All orders will be processed within 1-2 Business days (excluding weekends and holidays). As soon as your order is ready, you will receive an email confirmation your package has shipped with the tracking number. We cannot cancel or refund any orders after 24hrs.  Please be advised if you're ordering a CUSTOM item the processing and shipping times can take up to twice as long during peak shopping times and seasons. 

Unfortunately at this time due to COVID-19, we do not offer local pick up for orders.

*Note that in rare cases, shipping times may vary due to availability, restocks, new collection releases and large sales like Black Friday, Cyber Monday, etc.

 

SHIPPING ESTIMATES

COUNTRY

COST

TIME

COURIER

USA

Free

4.95

7-10 business days

7-10 business days

USPS First Class

USPS First Class + Insurance

 

Canada and Australia

$15

7-14 Business Days

USPS First Class International

Rest of the world

$20

14-21 Business Days

USPS First Class International

 
*Please allow a few business days for your tracking link to be updated via USPS. Orders marked as “pre-shipment” does not mean we have not shipped your order - USPS may be scanning more or less based on their workload. We do not have control over how fast an item will be in transit via USPS.

Please note all shipping and delivery times are estimates given by the couriers and may be affected by ie: Covid-19, inclement weather, high order volumes and peak holiday seasons and these delays are out of our control.

 

ORDER CANCELLATIONS
Once an order is placed, we cannot cancel any orders - that is because our fulfillment team is working as quickly as possible to get all orders shipped to you ASAP!

 

LOST PACKAGES & PACKAGE PROTECTION

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises. Orders over $100 require a police report. Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

If you have Priority Care protection and need to file a claim, please do so.

If you opt-out of Priority Care at checkout, your order will not be insured.

Once your order leaves our facility, It is at the liability of the postal courier. Hot Gift Now is not responsible for lost or stolen packages. Lost/stolen packages are non-refundable.

 

INTERNATIONAL DUTIES & TAXES
Hot Gift Now is not responsible for international duties and taxes fees. Duties, taxes and custom fees vary depending on your country and the value of goods. We are also not responsible for unclaimed parcels, custom holding times or incorrect shipping addresses.

If for any reason you decide to reject the parcel, not pay the custom fees, you will not be refunded for your order. Please see our “Return To Sender” information below.

 

 

Customer Support

Email Us: Support@hotgiftnow.com

Text Us: 866-758-(GIFT) 4438 

(Due to Staff Shortage - No Live Service At This Time)

Hours of Operation:

09:00 - 17:00

Business Address:

3481 S. DIXIE HWY. Suite #287

Franklin,OH 45005